Sr. ServiceNow Developer / Platform Engineer

MissionHires is partnering with a $1.5B+ global, publicly traded leader in internet infrastructure and cybersecurity to hire a Senior ServiceNow Developer / Platform Engineer. In this hybrid Reston, VA role (2 days/week onsite), you will own platform strategy, architecture, and end-to-end delivery across ITSM, ITAM, CMDB, SecOps, GRC, and more—driving innovation, scalability, governance, and measurable business outcomes. Ideal candidates bring 10+ years of ServiceNow engineering leadership, deep hands-on development and integration expertise, and the ability to influence executive stakeholders. Competitive compensation includes stock options, bonus, ESPP, and comprehensive benefits. US Citizens/GC only; sponsorship unavailable.

• Lead overall ServiceNow platform architecture and solution design aligned to business goals and best practices
• Define and own the ServiceNow platform roadmap ensuring scalability, performance, stability, and audit compliance
• Drive end-to-end implementations across Core, ITSM, ITAM, CMDB, SecOps, GRC, TPRM, and related modules
• Design and optimize workflows, integrations, and custom modules/apps to extend platform capabilities
• Manage platform upgrades and ensure adherence to enterprise security and compliance standards
• Provide technical guidance for configuration, customization, scripting, and Service Portal development
• Establish technical governance, coding standards, and platform best practices
• Create and maintain solution documentation, technical/process knowledge bases, and training materials
• Mentor and guide ServiceNow engineers; foster a collaborative, high-performance culture
• Partner with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and value
• Engage executive leadership to translate objectives into measurable ServiceNow solutions
• Coordinate project status, risks, and milestones with ServiceNow team management
• Implement DevOps practices for ServiceNow automation and CI/CD where applicable
• Continuously improve platform performance and operational efficiency; meet strict deadlines
• Stay current on ServiceNow releases and trends; proactively apply new capabilities
• Cultivate a safe environment for experimentation and innovation to solve organizational challenges

• 10+ years of hands-on ServiceNow platform development experience with deep expertise in ITSM, ITAM, and CMDB
• Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and Change processes
• Proven architecture and design experience including workflows, custom apps, and complex integrations
• Demonstrated leadership of technical teams through full project lifecycles on large-scale initiatives
• Expert scripting within ServiceNow and Service Portal; strong API/Integration Hub/Spokes integration skills
• Ability to balance out-of-the-box vs. custom solutions; understand attribute impacts on functionality
• Experience with Agile, Scrum, and Kanban delivery methodologies
• Excellent communication skills to present complex technical concepts to business leaders and stakeholders
• Experience with SecOps, GRC, ITOM is a plus
• Perl/Python programming in Linux environment is a plus
• Must reside within a reasonable commute to Reston, VA or be motivated to relocate prior to start (hybrid 2x/week onsite; remote or delayed relocation not available)
• US Citizen or Green Card holder; sponsorship not available
• Bachelor’s degree in IT, Business, or related field preferred or equivalent work experience
• Preferred certifications: ServiceNow CIS (ITSM, ITAM or similar), CSA, CAD, ITIL v3/v4, Certified Technical Architect (CTA)

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