Program Manager

RCI's client is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. Our client's global headquarters are in Mason, Ohio, USA, with Regional Headquarters in Biberach, Germany and Singapore.

They will be customer-facing from the corporate headquarters in Mason, OH. They will collaborate with the sales team, customer-facing teams, supply chain, and logistics functions to gain an understanding of program operations. They will also build relationships with clients and upsell them and manage the account. This is a customer service role specific to tooling.

Job Summary:

The Program Manager is responsible for supporting the development and execution of the GE Aerospace engine tooling program. This role contributes to driving market share growth and program profitability through data analysis, competitive insights, and cross-functional coordination.

The position requires close collaboration with sales, customer-facing teams, supply chain, and logistics functions to gain a comprehensive understanding of program operations. The Associate Program Manager leverages these insights to identify opportunities, improve execution, and support overall program performance.

The role also involves building and maintaining effective working relationships with internal stakeholders and external partners, including key engine OEMs, to ensure alignment and successful delivery of program objectives.

Must have experience in the Aerospace industry

Key Responsibilities:

Program Strategy and Growth:

• Develop a growth strategy for your program while ensuring alignment with business growth and profitability targets.

• Develop program plans, including timelines, milestones, and resource allocation necessary to achieve the growth strategy of the program.

• Leverage sales, supply chain, logistics and customer support functional teams while holding yourself and others accountable to delivering on your strategy and commitment to reaching the goal of the program and business.

Project Execution and Monitoring:

• Monitor and report on program financials, including market share, cost performance, revenue generation, and profitability.

• Forecast demand and recommend adjustments to strategy or execution plans as needed.

• Manage the beginning-to-end program lifecycle, from concept development to product launch.

• Monitor project progress, identify potential risks and issues, and implement mitigation strategies.

• Conduct regular program status meetings, provide updates to stakeholders, and resolve project-related challenges.

• Gather and interpret customer and market feedback to inform tooling portfolio development and enhancements.

Program Leadership:

• Cultivate and maintain strong relationships with engine OEMs to influence product direction, gain market intelligence, and secure strategic partnerships.

• Coordinate cross-functional teams and ensure effective communication and collaboration.

• Collaborate with stakeholders to define program objectives, scope, and deliverables.

• Align program strategy with the company's overall business goals and objectives.

Qualification & Experience

• Bachelor’s degree in business administration, engineering or a related field (MBA or equivalent experience preferred)

• 3+ years of experience in programming management, product strategy, or business development, preferably within the aerospace sectors

• Strong analytical, statistical and financial acumen; experience with market analysis

• Proven ability to lead cross-functional teams and deliver results in a matrixed environment

• Highly proficient in Microsoft Office, with advanced Excel skills including pivot tables, complex formulas, data visualization, and scenario analysis (VBA coding preferred). Must be capable of performing data mining, forecasting, and analytical modeling to extract insights from complex data sets and develop strategies supported by quantitative analysis.

• Experience working with Aerospace OEMs and understanding their product development cycles and requirements.

• Excellent verbal and written communication skills, with the ability to effectively engage both internal teams and external customers, partners, and OEMs.

• Proficient in reviewing, understanding, and drafting agreements and contracts, including terms related to pricing, intellectual property, supply, and strategic partnerships.

• Strong understanding of customer lifecycle management, customer experience principles, program management and best practices.

• Proficiency in customer segmentation, journey mapping, and developing targeted engagement strategies.

• Project management skills to lead the implementation of new programs.

• Demonstrated ability to manage multiple projects and prioritize effectively in a fast-paced environment.

• Passion for delivering exceptional customer experiences and driving customer satisfaction and loyalty.

• Results-oriented mindset with a focus on business success

We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.

RCI, also known as Recourse Communications, Inc., is a recruiting and talent acquisition firm that helps employers find, vet, and hire qualified candidates. The company offers scalable recruiting support, including recruitment process outsourcing (RPO), sourcing, and TalentLocator technology, to improve time-to-fill and cost-per-hire.

RCI says it brings more than 50 years of experience in talent acquisition and serves organizations with short-term hiring needs as well as ongoing recruiting support.

To help organizations find, hire, and retain top talent through a customized blend of recruiting expertise, technology, and hands-on partnership.