Director of Operations - Restoration

MissionHires seeks a Director of Operations - Restoration to lead a business group and drive operational excellence, standardize best practices, and achieve revenue and utilization goals. This strategic leader will mentor teams, oversee complex and quick-turn projects, optimize scheduling and resources, ensure quality deliverables and timely invoicing, and foster strong client relationships while anticipating market changes and co-leading annual planning.

• Lead, train, mentor, and develop team members; conduct monthly 1:1s and act as PM on select projects
• Set tone for core values, best practices, and high-performance standards across the business group
• Oversee Business Operations Specialist activities (contract updates, internal contract meetings, client outreach)
• Coordinate successful delivery of both quick turnaround and complex, long-cycle projects
• Schedule and deploy resources to meet utilization and revenue targets; manage weekly 2-Week Lookahead
• Review consultant and specialist deliverables for content, consistency, compliance, and on-time delivery
• Partner with other team leaders to balance workloads and fill scheduling gaps
• Provide technical assistance and staffing inputs for proposals to Market Development
• Deliver periodic progress reports, metrics, and updates (Ops-huddle biweekly; Monthly Town Hall ownership)
• Create draft and final invoices per accounting timelines; monitor A/R and support client outreach for payments
• Provide high-touch client engagement on strategic or challenging projects; build and expand client relationships
• Anticipate and communicate client, market, and industry changes; develop mitigation/optimization plans
• Generate revenue projections and manage resources, schedules, and backlog to targets
• Facilitate monthly progress tracking; review progress to goals and staffing levels
• Co-lead annual planning for revenue and margin targets, market/service-line expansion, resources/training, and team development
• Participate in company-wide initiatives and contribute to standardization across departments

• Bachelor’s degree in an Engineering/Architecture-related discipline
• 8+ years of experience in Engineering, Architecture, Construction Management, or Project Management in design, construction, or forensics
• 2+ years of business unit leadership with staff management, revenue ownership, growth strategy, hiring/firing, and business development responsibilities
• PE or AIA license desired
• Comprehensive understanding of end-to-end design and construction processes
• Practical understanding of building structures and ability to read/interpret drawings
• Proven ability to coach, develop, and mentor teams and to accept coaching/mentorship
• Strong technical competence with excellent written and oral communication skills
• Ability to build rapport and credibility with clients, coworkers, and subcontractors
• High financial acumen with experience in projections, invoicing, and A/R follow-up
• Demonstrated judgment, discretion, and decision-making in complex situations
• Ability to manage multiple priorities, deadlines, and large volumes of information with flexibility and responsiveness
• Commitment to quality, organization, and meticulous attention to detail
• Anticipates and plans for evolving client needs, new technologies, and industry conditions

• Competitive Compensation

• Medical, Dental, and Vision Insurance

• Employee Stock Ownership program!

• Generous PTO

• Incentive compensation bonus

• 401(k) with up to 6% employer match!

• FSA and HSA

• Charitable paid time off

• Birthday Bonus

• Paid Parental Leave

• Tuition Reimbursement

• Learning and Development

• An entire internal department dedicated to your learning and career development!

• Exceptional company culture

• Employee resource groups

• Team building and networking activities

• And more!

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