Account Manager

This role is central to driving the success of BI Worldwide by ensuring strong account management that fosters both client satisfaction and long-term growth. It requires motivation and commitment to building meaningful relationships, contributing directly to retention and expansion. Through effective strategies and measurable impact, the account manager plays a key part in enhancing client loyalty and generating sustainable revenue growth.

• Develop customer relationship maps and account strategic visions.

• Identify new opportunities within existing accounts and convert them into growth.

• Lead project launches, monitoring time, cost, and risks effectively.

• Define incentive strategies and financial promotion models for clients.

• Conduct user acceptance testing with clients and ensure successful outcomes.

• Prepare and deliver quarterly program reviews to senior clients.

• Maintain billing accuracy and ensure deadlines are consistently met.

• Manage difficult client conversations and align expectations when results vary.

• 6–8 years of experience in similar account management positions.

• Proficiency in project management methodologies and tools for end-to-end account handling.

• Strong leadership skills with experience managing and collaborating with teams.

• Advanced English proficiency, with Spanish as a desirable asset.

• Expertise in using Excel databases and KPIs for account management.

• Skilled in negotiations and presentations with executive-level clients.

• A solid background that aligns with the role’s needs in São Paulo.

BI WORLDWIDE is a global engagement agency that uses the principles of behavioral economics to produce measurable business results by designing and delivering solutions that engage employees, channel partners and customers. We bring a global reach with offices in the U.S., Australia, Canada, China, Latin America, India, and the United Kingdom. We offer a number of solutions including sales incentives, customer engagement marketing, employee recognition and reward programs, promotional marketing, global business solutions, gamification, corporate event solutions and coalition marketing: biworldwide.com