Technical Support Specialist

We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.

• Help customers troubleshoot issues with their hardware

• Transfer customers to another department or specialist when necessary

• Order replacement products or components

• Track customers helped in our support database

• Help customers troubleshoot issues with their hardware

• Transfer customers to another department or specialist when necessary

• Order replacement products or components

• Track customers helped in our support database

St. Anthony Parish of Padua is a Catholic parish community dedicated to worship, pastoral care, and service. Centered on the traditions of the Catholic Church and devotion to St. Anthony of Padua, the parish provides Mass, sacraments, faith formation, and outreach programs for individuals and families in its local community. To proclaim the Gospel of Jesus Christ, celebrate the sacraments with reverence, and serve the spiritual and practical needs of the community through worship, education, and compassionate outreach inspired by St. Anthony of Padua.