Sales Coach (Hospitality Industry)

MissionHires is helping a sales organization expand their B2C outbound sales organization with four Sales Coaches to elevate call quality, conversion, and team performance. You’ll listen to calls, deliver actionable feedback, and help consultants turn early-stage or low-value leads into closed or future sales. This is a high-impact, in-office role (Aventura, FL) with Saturday and holiday flexibility, strong earning potential (OTE $90k–$110k first year), and a culture rooted in integrity and high-class client service.

• Listen to and assess outbound B2C sales calls daily; diagnose call quality, structure, and effectiveness
• Provide clear, actionable coaching to improve conversion from early-stage/low-value leads to closed or future sales
• Review daily bookings and pipeline to identify gaps, risks, and high-leverage opportunities
• Partner with consultants to strategize deals; step in to assist with closing when needed (without booking on their behalf)
• Use discretion to secure tools, information, or support consultants need to win business
• Motivate and develop consultants with tailored coaching styles that build trust and buy-in
• Track team performance against monthly targets; communicate progress and next actions
• Collaborate closely with leadership (Miguel) on day-to-day performance issues and people management escalations
• Leverage CRM and pipeline management best practices to drive forecast accuracy and disciplined follow-through
• Participate fully in initial 4-week onsite training (2 weeks training + 2 weeks shadowing) and ongoing skill development
• Align schedule to consultant coverage (typically 10am–7pm or 11am–8pm) with Saturday flexibility; take time back in lieu
• Uphold an ethical, high-class, integrity-first culture in every interaction

• 3–7 years of proven outbound sales experience (B2C required); inbound-only backgrounds are a clear red flag

• Demonstrated success turning limited opportunities into meaningful revenue; strong personal closing capability

• Experience coaching or mentoring sales professionals with measurable performance lift (formal or informal)

• Ability to analyze call flows quickly and translate observations into specific, high-impact coaching actions

• High EQ with the ability to build trust, motivate different personalities, and create belief in top-tier outcomes

• Strong pipeline management and CRM proficiency (comfortable ramping on a proprietary CRM)

• Coach-only remit: performance and development focus; no direct hiring/firing authority

• Industry background in travel, hospitality, or cruise is preferred; open to strong outbound sales talent from other industries

• Compensation: Base $55k with 60/40 base/variable split; first-year OTE $90k–$110k; mature OTE $110k–$120k tied to team and department goals (partial payout at ~75% of goal; full payout at 100% up to 100% of base)

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