Property Manager (Warranty Specialist)

MissionHires is partnering with a leading Middle Tennessee General Contractor to hire a Property Manager (Warranty Specialist). In this fast-paced, post-construction customer service role, you will own the end-to-end warranty service lifecycle for multifamily/commercial properties—triaging homeowner/tenant concerns, coordinating subcontractors and builders, and delivering timely, high-quality repairs. You’ll establish and enforce property management and warranty standards, drive customer satisfaction, and ensure projects close on time and within budget while maintaining a professional, solutions-first approach.

• Serve as the primary point of contact for tenants/homeowners on post-construction warranty issues, ensuring prompt, professional communication and resolution
• Oversee the complete warranty lifecycle—from intake and assessment to planning, scheduling, execution, and project closeout
• Coordinate and manage subcontractors, vendors, and builders to complete repair work within agreed timelines and budgets
• Establish, document, and enforce property management and warranty service standards and best practices
• Maintain accurate, timely reporting and documentation on all warranty requests, work orders, costs, schedules, and outcomes
• Direct and oversee day-to-day operations of community/on-site staff, ensuring alignment with company goals
• Recruit, train, coach, and evaluate on-site team members to uphold service quality and performance
• Drive excellent customer service to residents and prospects; proactively manage expectations and communications
• Achieve high resident retention and support leasing expectations through responsive service and follow-through
• Identify trends in post-construction issues; collaborate with construction teams to mitigate recurring defects and improve processes
• Ensure compliance with safety, quality, and company policies while maintaining a clean driving record for site travel

• High school diploma required; Bachelor’s degree preferred
• Clean and valid driver’s license
• 4–5 years of apartment/property management experience, ideally in multifamily or commercial environments
• Proven success in post-construction customer service or warranty coordination (GC/developer experience a plus)
• Demonstrated ability to direct day-to-day operations of community/on-site staff
• Experience recruiting, training, counseling, and evaluating team members
• Strong time management, organization, and attention to detail in a fast-paced setting
• Excellent written and verbal communication; professional demeanor with customers, subcontractors, and builders
• Track record of preparing accurate, timely reports and maintaining thorough documentation
• Customer-obsessed mindset with a focus on resident satisfaction, retention, and leasing support
• Ability to coordinate multiple repair projects simultaneously while meeting budgets and timelines
• Familiarity with warranty workflows, work orders, and vendor coordination tools (any ATS/PM system experience a plus)

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