Hospice Community Liasison

MissionHires is seeking a Hospice Community Liaison on behalf of a healthcare organization to build and maintain legally compliant referral relationships that grow hospice census. The role serves as the point-of-contact between referral sources, patients/families, and the hospice team to coordinate admissions, educate on hospice benefits and eligibility, and support broader marketing and branding goals. This is a field-based position requiring regular travel to hospitals, skilled nursing facilities, assisted living communities, and physician offices.

• Develop and expand legally compliant relationships with new and existing referral sources to drive hospice admissions
• Maintain and broaden the number of referral sources within the service area
• Collaborate with referral source staff to collect clinical, financial, social, and psychological information for admissions review
• Work directly with families and the hospice team to complete admission paperwork and facilitate the admission process
• Coordinate with insurance liaisons and internal admissions personnel for efficient admissions processing
• Serve as a knowledgeable resource on the hospice benefit, including eligibility requirements and program specifics
• Ensure all written materials provided to referral sources and potential patients are clear, correct, non-deceptive, and fully informative
• Complete timely and accurate documentation of sales/marketing activities in designated software systems
• Partner with leadership on broader marketing and branding initiatives, including an annual calendar of campus-wide events
• Adhere to confidentiality and HIPAA requirements and demonstrate cultural competency with diverse families and staff
• Comply with applicable laws, regulations, and guidance (e.g., OIG hospice compliance program guidance) governing hospice marketing and admissions
• Uphold ethical standards by avoiding prohibited incentives, improper services, and inappropriate record review
• Follow all safety, sanitation, infection control, and universal precaution policies and procedures
• Report hazardous conditions, accidents, and incidents to the immediate supervisor
• Perform other duties as assigned

• Two years of sales and marketing experience in hospice, long-term care, senior living, or hospital settings
• Active Registered Nurse (RN) or Licensed Practical Nurse (LPN) license preferred
• Excellent written and verbal communication skills; presentation experience preferred
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Valid driver’s license and ability to drive for long periods
• Ability to lift and push/pull up to 25 lbs routinely; ability to stand for entire shift with bending, pulling, and pushing
• Understanding of confidentiality, HIPAA, and cultural competency principles
• Commitment to ethical marketing and compliance with laws and guidance related to hospice admissions and sales activities
• Willingness to travel weekly to hospitals, nursing facilities, assisted living communities, and physician offices
• Ability to work in environments with potential exposure to infections, diseases, equipment-related risks, and odors

Your impact is rewarded. This role offers a competitive base salary plus an annual incentive opportunity of up to 40% of base pay, providing significant upside for achieving strategic and operational goals.