Deputy General Manager

The Metropole Hotel Cork (part of Trigon Hotels) is seeking a hands-on, commercially savvy Deputy General Manager to partner with the General Manager in leading day-to-day hotel operations. This role drives guest satisfaction, operational excellence, people development, and strong financial performance while upholding Trigon’s values of genuine hospitality, local authenticity, and environmental responsibility.

• Oversee daily operations across all hotel departments and act as Duty Manager as required
• Support, challenge, and develop Heads of Department to drive efficiency and service excellence
• Lead and support large events ensuring flawless execution and guest satisfaction
• Conduct regular service and standards audits; implement continuous improvements
• Champion guest care standards; review and respond to guest feedback across all platforms
• Address and resolve guest concerns promptly and professionally
• Support revenue and profitability targets across departments; drive upselling and promotions
• Monitor payroll, cost control, stock, and wastage; ensure budget adherence
• Assist with budgeting, forecasting, and performance reporting
• Collaborate with Sales & Marketing to maximise revenue opportunities
• Mentor and coach leaders; oversee recruitment, training, appraisals, and development plans
• Ensure compliance with HR policies, procedures, and legal requirements
• Maintain strong, transparent communication and a positive, high-performing culture
• Embed Trigon values including inclusivity, integrity, community support, and environmental responsibility

• Senior management experience within a hotel environment (multi-department operational leadership)
• Proven track record driving guest satisfaction and operational standards in a fast-paced setting
• Strong commercial acumen with hands-on experience in budgeting, forecasting, payroll, and cost control
• Demonstrated ability to lead, coach, and develop Heads of Department and large teams
• Excellent organisational, interpersonal, and communication skills
• Experience leading events and coordinating cross-functional teams
• Solutions-focused, hands-on leadership style with attention to detail and continuous improvement mindset
• Comfortable conducting service audits and acting on insights to improve performance
• Ability to work Duty Management shifts, including evenings, weekends, and holidays as needed
• Right to work in Ireland (or eligibility to obtain) and willingness to be based in Cork; relocation assistance available

• Competitive rate of pay

• Relocation Assistance

• Access to our Company Pension Scheme

• Death in Service Benefit

• Employee referral bonus

• Friends & Family discounts across our restaurants

• Special rates in our hotel accommodation

• Paid internal and external training days

• Access to Trained Mental Health First Aiders

• Team Member Social & Wellbeing Events

• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month

• Meals on Duty

• Assistance with Leap Cards

Trigon Hotels curates a collection of distinctive hotels in Cork, offering exceptional hospitality, locally inspired experiences, and contemporary comfort for leisure and business travelers. To deliver memorable, high-quality hospitality in Cork by combining warm Irish service, thoughtfully curated experiences, and a commitment to community and sustainability.