Customer Support Representative (Phone & Data Entry)

The Customer Support Representative is responsible for delivering high-quality customer service through phone-based support while accurately managing data entry and administrative tasks. This role requires strong communication skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.

• Provide general administrative support to ensure smooth daily operations, including answering phones, managing emails, and entering orders. 

• Serve as the primary point of contact for customer inquiries via phone and email 

• Provide prompt, professional, and accurate responses to customer questions and concerns 

• Assist with accounts payable, bank deposits, and procurement and purchasing of raw materials for production. 

• Support order processing, invoicing, and customer service inquiries to ensure high client satisfaction. 

• Organize records and filing systems for digital and physical documents. 

• Help with inventory management and assist the production team as needed. 

• Manage office supplies and coordinate facility needs to ensure a productive work environment. 

• Proven experience in Customer Service or in a similar role. 

• Proficiency with office software, especially Microsoft Office Suite (Excel, Word, Outlook) and Microsoft Teams. 

• Excellent organizational skills, attention to detail, and ability to multitask. 

• Strong communication and interpersonal skills to interact with clients and team members professionally. 

• High level of integrity and ability to maintain confidentiality. 

• A proactive approach to problem-solving with a desire to learn and take initiative. 

• Familiarity with QuickBooks or similar accounting software is a plus. 

Education / Experience 

• 1–3 years of customer service or call center experience preferred 

• High School or equivalent (Preferred) 

• Strong verbal communication and active listening skills 

• High attention to detail and accuracy in data entry 

• Professional demeanor and problem-solving mindset 

• Bilingual a plus 

Schedule 

• Monday - Thursday, 8:00 AM - 6:00 PM 

• Full-time - 10-hour shifts

• Expected hours: 40 per week 

• Work Location: In person - Tampa, FL 33634 

• Benefits: 

  • 401(k) 

  • 401(k) matching 

  • Employee discount 

  • Health insurance - ICHRA 

  • Paid time off 

  • Opportunities for skill development and career growth. 

  • Safe, collaborative, and supportive work environment.