Customer Service Representative / Front Desk Manager

Spectrum Auto, a certified auto body and collision repair provider in West Nyack and Montrose, NY, is seeking a Customer Service Representative / Front Desk Manager to greet customers, answer phones and online inquiries, schedule appointments, coordinate workflow with insurers, and handle billing and payments. This role ensures a smooth, friendly, and organized front office experience aligned with our safety-first, integrity-driven mission.

• Greet customers upon arrival and provide a welcoming, professional front desk experience

• Answer incoming phone calls and respond to online inquiries; provide information about services

• Schedule appointments, including coordinating times when insurance sends appointments

• Manage and maintain the service center’s daily and weekly schedule

• Follow up with customers regarding appointments, estimates, and repair status

• Process payments and handle cash/POS transactions accurately

• Maintain and update customer records

• Keep the customer service area clean, organized, and presentable

• Communicate clearly with customers, translating technical information as needed

• Support a quick, transparent, and stress-free customer experience consistent with company values

• Strong verbal and written communication skills

• Proven customer service skills with a friendly, professional, and empathetic demeanor

• Ability to listen to customer concerns and provide practical solutions

• Excellent organization and time management to handle appointments and a busy workflow

• Experience processing payments and handling cash/POS transactions

• Comfort using CRM or similar software to maintain accurate records

• Reliability and attention to detail to support scheduling and follow-ups

• Computer skills

• Commitment to Spectrum Auto’s values of safety, integrity, respect for customers’ time, and clear communication

• Knowledge of CCC One Estimate Software preferred

• Health insurance

• 401(k) matching

• Paid time off

• Vision insurance

• Dental insurance

• Life insurance

• Paid holidays

• Stable company with a family feel.

• Company culture that works hard yet takes care of employees.

• Opportunities for advancement

Spectrum Auto is a certified auto body and collision repair provider serving West Nyack and Montrose, New York. The team specializes in OEM-approved repairs, Tesla-capable autobody services, paint refinishing, dent and scratch restoration, and insurance claim assistance. Certified technicians focus on safety, quality, and quick turnaround. Contact for a free quotation. To restore vehicles to OEM standards with precision, safety, and transparency, delivering a stress-free repair experience for every customer.