Customer Service Representative (CSR)

As a Customer Service Representative, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

At Aire Serv, we’re known for our excellent customer service, professional image, and Done Right Promise. We’re looking for someone who can live up to our high standards of service and professionalism.

·         Deliver world-class service and experience for our customers

·         Receive incoming calls in a professional and courteous manner. Schedule appointments

·         Assign daily work/calls. Dispatch technicians using Service Titan.

·         Complete work orders, return customer calls and manage customer complaints

·         Provide administrative support: Billing, purchase orders, warranties.

·         Assist with onboarding, training, and everyday support for junior CSRs or office staff as needed

·         Monitor KPIs: response times, customer satisfaction, call resolution, and scheduling efficiency

·         Maintain a collaborative, team-oriented attitude and contribute to continuous improvements

·         7 to 10 years of experience as a customer service representative, dispatcher or office manager

·         Customer service mindset: patient, solutions-oriented, able to handle stress gracefully

·         Experience using Service Titan, Jobber or equivalent trade business management software

·         General computer knowledge, including Microsoft Office

·         Excellent multitasking, time management, and detail orientation

·         Effective communication skills, both verbal and written

·         Team-player spirit, flexible, and proactive in a fast-paced, service-driven environment

·         High school diploma or equivalent required

·         Signing bonus

·         Competitive pay (based on experience) and year-round employment

·         Additional earning potential with bonuses for performance

·         Paid time off the first year plus paid holidays

·         Healthcare, Vision and Dental

·         401K plan contributions

·         Career path based on your goals and aspirations

·         Access to broad and frequent in-person and online training

·         Company-provided equipment

·         Company provided uniforms

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!