Account Executive (Medical Devices)

MissionHires is seeking a Client Success Manager (Medical Devices) to own end-to-end provider success for OMNIWave devices and GAINSWave memberships. You’ll be the primary relationship manager for medical practices—driving onboarding, retention, upsells, testimonials, and referrals—while maintaining meticulous CRM tracking and delivering white-glove support. Ideal for a detail-obsessed, KPI-driven communicator who can thrive in a fast-paced, high-touch environment and flex for weekend events.

• Serve as the primary point of contact for medical providers and clinic teams, building deep, long-term relationships
• Lead onboarding through the first 90 days and beyond to ensure a seamless customer experience
• Drive retention and growth by helping clinics maximize ROI and outcomes
• Promote engagement in trainings, webinars, events, and testimonial opportunities
• Identify and execute cross-sell, upsell, upgrade, and referral opportunities
• Track activities, KPIs, notes, and client progress in HubSpot CRM
• Deliver proactive, high-touch support that makes clients feel heard, cared for, and set up for long-term success
• Collaborate with sales, marketing, and leadership to align on client goals and execution
• Support in-person relationship building and weekend training events as needed

• 1–3 years of experience in Account Management or Customer Success (preferred)
• Background in healthcare, wellness, or medical practice support (preferred)
• Proficiency with CRM tools (e.g., HubSpot) and client communication/project coordination
• Exceptional organization, attention to detail, and follow-through
• Strong communication, active listening, and problem-solving skills
• Results-oriented mindset focused on performance, ROI, and KPI attainment
• Willingness to work some weekends for events and meet customers in person
• Team-oriented with ownership mentality and ability to collaborate cross-functionally

• Base Salary: $80,000 - $85,000

• Performance Bonus and Referral Commission Opportunities

• Growth Potential: This role is a launchpad for career development inside a fast-growing, mission-driven brand

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